Every Caller is Important
Provide an outstanding experience to the callers with our Call Management system.
The ProsusMSA call management software allows you to make an outstanding first impression. It makes it easier for you to win as many projects as possible while offering the next level customers services to the callers. In simple words, it helps improve your conversion rate to an extent.
Greet Customers by their name
Make a great impression by greeting customers by their names. Our Call Management software displays important information about the caller so that your CSRs can greet them by their name.
Thus, ProsusMSA call management makes the appointment booking process quite easy and convenient by automatically populating the customer information.
Asking the right questions
The customers usually get irritated when CSRs bash them with a wide range of questions. Our call management software allows them to ask the most appropriate questions that best suit your business needs.
The drop-down menus provide maximum flexibility to the CSR to entertain the customers in the best way possible.
Call Recording feature
The call recording feature enables you to stay informed about your customer’s opinion. It also reduces the headache of providing training to a CSR.
You can now keep an eye on your company’s overall performance with the Prosus MSA call recording feature.
PROSUS, MSA | THE WORLD’S FIRST MANAGED SERVICE AUTOMATION (MSA) SOLUTION.